People. Passion. Performance. Persistence
Enhanced Medication Services is the premier clinical services delivery channel connecting health plans to community pharmacists through our fully integrated end-to-end dispensing and clinical services platforms. We combine an industry-leading clinical services call center with an expansive network of community pharmacies allowing for the transformation of the community pharmacy into a powerful clinical services engagement hub. Our mission is to optimize medication use for people, health plans, and health systems. Our model stands on four pillars – People, Passion, Persistence, and Performance. We provide high-quality, clinical intervention outreach services to patients and providers in collaboration with pharmacies and health plans. We work with patients to ensure they take their medications and resolve medication-related problems. We engage providers in facilitating needed prescription updates and changes. Our interventions provide “quality lift” for our partner pharmacies and health plans to achieve high-level performance on quality measures and improve health outcomes.
Enhanced Medication Management
EMS offers a full suite of medication management services with end-to-end solutions including: member identification and targeting, member engagement, CMR and targeted review completion, reporting and audit support. Our team is experienced in providing highly effective MTM solutions for Medicare and Medicaid plans that ensure compliance, maximize patient engagement, and result in reducing avoidable healthcare costs. We offer full-service MTM programs tailored to meet specific program needs, supplemental MTM programs, transitions of care medication coordination, disease state management and specialty medication management. We work with our health plan and pharmacy partners to offer clinically integrated programs that are financially impactful improve health outcomes by optimizing medication use and coordinating care.
Enhanced Quality and Outcomes
EMS strategically partners with organizations that offer best-in-class solutions to enhance our program offerings for health plans and pharmacies. Examples include:
Admission and Discharge Trigger Data- Timely identification of acute care and emergency room discharges can allow for timely medication reconciliation to prevent costly readmissions due to medication related problems.
PDMP Integration Software- EMS offers PDMP integration support to our network pharmacies via NarcFacts, helping pharmacies save time, identify abuse, and ensure compliance. Check it out at www.NarcFacts.com.
Enhanced Medication Adherence
EMS offers a full suite of medication adherence improvement services. We work together with plans and pharmacies to identify the patients that are at risk for non-adherence. Our comprehensive program allows for selection of appropriate interventions that drive adherence rates. We offer refill concierge services, a centralized medication synchronization model, patient discussions to identify specific barriers and provide interventions, adherence dose packaging enrollment and support on behalf of their plan or pharmacy. Interventions range from pillboxes to a discussion with a pharmacist or prescriber outreach depending on the patient’s specific needs for addressing adherence barriers. In all of our solutions we partner with the patient’s plan, pharmacy and prescribers to ensure open communication, collaboration, and continuity of care.
Enhanced Pharmacy Clinical Support
EMS provides clinical revenue opportunities to our partnering pharmacies via in-workflow clinical intervention alerts. Our exclusive Clinical 360 platform allows pharmacies to identify clinical intervention opportunities and act on them while working with patients in the pharmacy. EMS extends the reach of your pharmacy with telephonic outreach support. We will present opportunities to provide clinical interventions needed for quality performance and partner to provide outreach to patients and prescribers on behalf of our partnering pharmacies.